Akunoshi Ltd legal policy

Terms of Service

Website use, proposals, digital services, software development, support, and related engagements.

Company: AKUNOSHI LTD Company no: 16555240 Effective date: 18 March 2026

Company: AKUNOSHI LTD

Company number: 16555240

Registered office: 167-169 Great Portland Street, London, England, W1W 5PF

Website: https://akunoshi.com

Effective date: 18 March 2026

Prepared for publication on akunoshi.com. This document is designed to work with project-specific proposals, statements of work, invoices, and any signed service agreement.

These Terms of Service govern access to the Akunoshi website and the purchase or use of services, software, deliverables, maintenance, support, consultations, and related work provided by AKUNOSHI LTD. By using the website, requesting a quote, booking a call, approving a proposal, paying an invoice, or otherwise engaging Akunoshi, you agree to these Terms.

If a separate signed agreement, proposal, statement of work, order form, or enterprise contract applies to a specific project, that specific document will take priority to the extent of any conflict. These Terms continue to apply to website use and to matters not expressly covered in those project documents.

1. About Akunoshi

AKUNOSHI LTD is a private limited company registered in the United Kingdom with company number 16555240. The company provides software development, software publishing, IT consultancy, backend and infrastructure services, system design, technical support, and related digital services.

2. Eligibility and authority

You may use the website only if you can lawfully enter into a binding contract. If you act on behalf of a company, organisation, or client, you confirm that you have authority to bind that entity to these Terms. If you do not have that authority, you must not place orders, approve work, or accept deliverables on that entity’s behalf.

3. Our services

Akunoshi may offer custom software development, APIs, web applications, database work, automation, AI-related implementation, infrastructure setup, deployment, maintenance, support, advisory services, technical audits, integrations, and other digital services. We may also provide limited access to software, prototypes, demos, beta tools, or internal frameworks as part of a project.

All services are provided on the basis described in the relevant proposal, statement of work, invoice, scope document, call summary, or written communication. Any delivery timeline, milestone, performance target, or estimate is subject to client cooperation, technical dependencies, force majeure events, and third-party service availability.

4. Quotes, orders and project formation

A contract is usually formed when Akunoshi accepts a written instruction, issues a proposal that you approve, confirms a booking or order, or receives payment for the relevant services. Quotes and estimates are invitations to treat unless they expressly state otherwise. Unless stated in writing, quotes may be withdrawn or updated before acceptance.

You are responsible for reviewing the scope carefully before approval. If project requirements change after approval, Akunoshi may revise pricing, timelines, resource allocation, or delivery commitments.

5. Client responsibilities

  • Provide complete, accurate, and lawful information, materials, assets, credentials, and instructions.
  • Secure any permissions, licences, consents, and approvals needed for materials you ask us to use.
  • Nominate a clear decision-maker or authorised point of contact where appropriate.
  • Review milestones, deliverables, and requests for input without unreasonable delay.
  • Maintain backup copies of your own content, data, and systems unless a written backup obligation is part of the paid scope.
  • Use deliverables lawfully and in accordance with any agreed usage restrictions.

Akunoshi is not responsible for delays, defects, or additional costs caused by inaccurate instructions, missing approvals, inaccessible systems, third-party changes, or late client feedback.

6. Fees, invoicing and payment

Fees may be charged as fixed-price project fees, deposits, milestone payments, hourly or daily rates, retainers, subscription charges, support fees, overage fees, pass-through third-party costs, or a combination of these. Unless otherwise agreed in writing, invoices are due on the date stated on the invoice. Work may be paused, withheld, or rescheduled if invoices are overdue.

All amounts are exclusive of taxes, duties, levies, bank fees, and foreign exchange charges unless expressly stated otherwise. You are responsible for any applicable taxes, except taxes based on Akunoshi’s net income. If payment is not received on time, Akunoshi may suspend access, disable hosted services, delay delivery, refuse new work, or require advance payment for future services.

7. Deposits, reservations and non-payment

Where Akunoshi reserves project capacity, a deposit, setup fee, or advance payment may be required. Unless a signed agreement states otherwise, deposits reserve time and resources and are generally non-refundable once the booking is confirmed and scheduling or preliminary work has begun.

If an invoice remains unpaid beyond the due date, Akunoshi may charge statutory interest or recovery costs where permitted by law, or may instead pursue other lawful remedies. Acceptance of a late or partial payment does not waive any rights.

8. Changes to scope

Any material change to scope, priorities, deadlines, integrations, supported platforms, acceptance criteria, security requirements, or project assumptions may be treated as a change request. Akunoshi may assess the impact and provide revised pricing, timelines, or terms before continuing.

Minor clarifications that remain within the original scope may be included without extra charge at Akunoshi’s discretion. Requests that introduce new features, repeated redesign rounds, major revisions, data migration work, third-party vendor coordination, or emergency timelines will normally be charged separately.

9. Acceptance, testing and delivery

Deliverables are deemed accepted when any one of the following happens: you confirm acceptance in writing; you begin production use; you commercially launch the deliverable; or you do not report material non-conformity within the review period specified in the project documents or, if none is stated, within seven calendar days after delivery.

You must describe any claimed defect with reasonable detail and reproducible information. Akunoshi will use reasonable efforts to assess reported issues and, where the issue falls within scope and is reproducible, correct it within a commercially reasonable timeframe.

10. Intellectual property

Unless a separate written agreement states otherwise, Akunoshi retains ownership of its pre-existing materials, internal tools, know-how, libraries, templates, frameworks, development methods, generic code components, documentation formats, workflows, and any improvements to them. Subject to full payment of all undisputed amounts, Akunoshi grants you the rights expressly described in the relevant project documents to use the final deliverables created specifically for you.

Open-source components and third-party tools remain subject to their own licence terms. You must comply with those terms. Akunoshi may identify or replace components where needed for security, maintainability, legal compliance, or technical suitability.

Unless prohibited by a signed confidentiality agreement, Akunoshi may describe the general nature of completed work in portfolios, capability statements, internal records, or case studies, provided no confidential information is disclosed. A client may request a reasonable written restriction before publication.

11. Client materials and infringement

You retain ownership of materials you provide to Akunoshi. You grant Akunoshi a non-exclusive licence to host, copy, modify, test, transmit, and otherwise use those materials as reasonably necessary to perform the services. You confirm that your materials and instructions do not infringe intellectual property rights, privacy rights, confidentiality obligations, export controls, sanctions, or applicable laws.

Akunoshi may refuse to use or may remove materials that appear unlawful, insecure, abusive, misleading, infringing, or otherwise inappropriate.

12. Acceptable use

  • Use the website and services only for lawful purposes.
  • Do not interfere with the website, infrastructure, APIs, accounts, code repositories, or security controls.
  • Do not reverse engineer, scrape, probe, resell, mirror, or misuse Akunoshi systems except where allowed by mandatory law.
  • Do not use Akunoshi deliverables to distribute malware, spam, unlawful content, deceptive interfaces, or harmful automated activity.
  • Do not use the services in a way that violates sanctions, export restrictions, intellectual property rights, or privacy laws.

13. Third-party services and external platforms

Akunoshi may rely on third-party services such as hosting providers, cloud infrastructure, registrars, payment processors, scheduling tools, analytics providers, source control platforms, communication tools, AI providers, and external APIs. Third-party services are outside Akunoshi’s direct control and may have outages, policy changes, pricing changes, or technical limitations.

Akunoshi is not liable for delays, downtime, data loss, feature removal, account restrictions, or security incidents caused primarily by third-party providers, except to the extent such liability cannot lawfully be excluded and except to the extent directly caused by Akunoshi’s own breach of contract or negligence.

14. Confidentiality

Each party may receive non-public information from the other in connection with a project. The receiving party must use the other party’s confidential information only for the project, protect it with reasonable care, and disclose it only to personnel or subcontractors who need to know it and who are bound by confidentiality obligations. These duties do not apply to information that is already public without breach, was lawfully known already, is independently developed, or is lawfully received from a third party without confidentiality restrictions.

Akunoshi may disclose confidential information when required by law, regulation, court order, or competent authority, provided that, where lawful and practicable, reasonable notice is given first.

15. Data protection and privacy

Where Akunoshi processes personal data as part of website operation, sales discussions, service delivery, or account administration, it will do so in accordance with its Privacy Policy and applicable data protection laws. If Akunoshi processes personal data on your behalf as a processor, the parties may need a separate data processing agreement or contractual data protection terms.

You are responsible for ensuring that you have a valid legal basis to share personal data with Akunoshi and to instruct Akunoshi to process it for your project.

16. Warranties and service standard

Akunoshi will perform services with reasonable care and skill consistent with generally accepted professional standards for similar services. Except as expressly stated in a signed agreement or mandatory law, services, software, content, prototypes, and website materials are provided on an 'as is' and 'as available' basis.

Akunoshi does not guarantee uninterrupted availability, perfect compatibility with every third-party environment, error-free operation, specific ranking results, specific business outcomes, or that every vulnerability, defect, or dependency issue can be identified or eliminated. Any business projection, recommendation, or estimate is illustrative unless expressly guaranteed in writing.

17. Support, maintenance and hosting

Ongoing support, maintenance, uptime commitments, incident response times, backups, hosting, monitoring, and security patching are provided only if expressly included in a paid plan or written agreement. If no continuing support arrangement exists, Akunoshi may but is not obliged to provide future assistance.

Where hosted access is provided, Akunoshi may suspend or restrict access for maintenance, security, abuse prevention, payment default, legal compliance, or end-of- term offboarding. Akunoshi will use reasonable efforts to minimise disruption where practical.

18. Termination

Either party may terminate a project or service arrangement if the other materially breaches the contract and, where the breach is capable of remedy, fails to remedy it within a reasonable written cure period. Akunoshi may also suspend or terminate immediately if you misuse the services, fail to pay, provide unlawful instructions, create security or legal risk, or become insolvent.

On termination, you must pay for work performed, expenses incurred, time reserved, committed third-party charges, and any non-cancellable obligations entered into on your behalf up to the effective date of termination. Clauses that by nature should survive termination, including payment, confidentiality, intellectual property, limitations of liability, and dispute provisions, will survive.

19. Refunds and cancellations

Refunds and cancellations are governed by Akunoshi’s Refund Policy and Cancellation Policy, together with any project-specific agreement. Nothing in these Terms limits any mandatory statutory rights that a consumer may have under applicable law.

20. Limitation of liability

To the maximum extent permitted by law, Akunoshi will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive losses, or for loss of profit, revenue, business opportunity, goodwill, anticipated savings, data, or use. To the maximum extent permitted by law, Akunoshi’s total aggregate liability arising out of or in connection with the relevant services or these Terms will not exceed the total amount actually paid to Akunoshi for the specific services giving rise to the claim during the twelve months preceding the event giving rise to liability.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

21. Indemnity

You agree to indemnify and hold harmless Akunoshi, its directors, staff, contractors, and affiliates from losses, claims, liabilities, costs, and expenses arising from your unlawful use of the website or services, your materials, your breach of these Terms, or your violation of third-party rights.

22. Force majeure

Akunoshi is not responsible for delay or failure caused by events beyond its reasonable control, including internet outages, denial-of-service events, cyber incidents, labour disputes, acts of government, legal restrictions, sanctions, utility failures, natural disasters, pandemics, supplier failures, domain or registry issues, and failures of hosting or cloud providers.

23. Complaints and dispute resolution

Akunoshi encourages clients to raise concerns promptly by email so that issues can be investigated and, where possible, resolved informally and efficiently. A party should provide enough detail for the other party to understand the issue and proposed remedy.

If a dispute cannot be resolved informally, the parties may pursue any rights available under the contract and applicable law. Consumers retain any statutory rights available to them.

24. Governing law

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the law of England and Wales, except where mandatory consumer protection law requires otherwise.

25. Contact

Questions about these Terms should be sent to info@akunoshi.com. Billing, refund, and cancellation matters should be sent to billing@akunoshi.com. Sales and pre-contract questions may be sent to sales@akunoshi.com.